常見問題
Frequently Asked Questions
GENERAL
Q: What are the kitchens’ opening hours?
問︰廚房的開放時間﹖
A: Our normal opening hours are from Monday to Friday (9:30am – 7:00pm), Saturday and Sunday (12:00pm – 6:00pm) and closes on Public Holidays.
答︰我們廚房的開放時間為逢星期一至五上午9點半至下午7點正；星期六至日下午12點正至下午6點正；公眾假期休息。
Q: What are the prices for kitchen rental?
問︰租用廚房的價錢是多少﹖
A: Prices will be provided after you have visited our kitchen, please contact 9727-3317 / 2351-1973 for more details.
答︰我們會在閣下參觀廚房後講解租用套餐及收費詳情。如欲了解更多詳情，請再致電9727-3317 / 2351-1973。
Q: How many people may enter the kitchen with me?
問︰每次能有多少人使用廚房？
A: We will provide 1 working station for 2 people. Should you have more staff coming in, we will charge accordingly
答︰每張工作枱只供二人使用，如有額外人員使用廚房將會另有收費。
Q: May I create/complete my products elsewhere?
問︰我能夠在其他地方製造我的產品嗎？
A: If your product is holding our food factory license, then products need to be completed within our kitchen.
答︰如你的產品標簽着/使用COOK BEYOND的食物製造廠牌照，就必須於我們廚房製造。
Q: Do I need to reserve a workstation/appliances/equipment every time?
問︰我需要每次預約工作枱/廚房設備/用具嗎？
A: Yes, you will need to reserve each time you need to use the kitchen.
答︰是的，每次使用廚房的工作枱/廚房設備/用具都需要預約。
Q: Will Cook Beyond help with our product labels?
問︰Cook Beyond會幫助我們申請產品標簽嗎？
A: Please handle it by yourself, however, we may assist if in need.
答︰產品標簽需由會員自行申請，如有需要，Cook Beyond職員可以協助。
Q: Will Cook Beyond help with our product logistics?
問︰Cook Beyond會提供運輸服務嗎？
A: Please handle it by yourself, however, we may assist if in need.
答︰會員需自行處理運輸安排，如有需要，Cook Beyond職員可以協助。
LICENSE
Q: Is Cook Beyond kitchen legal and approved by FEHD department?
問︰Cook Beyond的共享廚房是否食物環境衞生署認可並合法的？
A: We are an approved licensed kitchen.
答︰是的，Cook Beyond是認可並合法的。
Q: What type of license holder are you?
問︰Cook Beyond 持有什麼類型的執照?
A: Cook Beyond holds a Food Factory License endorsed by the FEHD department.
答︰Cook Beyond持有食物環境衞生署認可的食物製造廠牌照。
Q: May all types of products be done at your licensed kitchen?
問︰所有種類的產品都能夠於Cook Beyond廚房製造？
A: There are certain products that are not included in our license. Please kindly contact our staff for more information.
答︰部分種類的產品不包含在Cook Beyond廚房的食物製造廠牌照，如欲了解更多詳情可向Cook Beyond職員查詢。
RENTAL REQUIREMENT
Q: What are the requirements for renting the kitchen?
問︰租借廚房需要符合什麼條件？
A: To become our member, you need to possess:
答︰要成為我們的會員，您需要：
-
Valid business registration certificate registered in Hong Kong. Preferably “food & beverage” industry; 需持有在香港註冊的有效商業登記證。飲食業為最佳；
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Valid FEHD Hygiene Course Certificate (under process or similar hygiene course certificate) ；持有效的食環署衛生課程證書（正在投考或持有類似的衛生課程證書）
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Public liability and General business liability insurance policy with the Kitchen;公眾責任保險及一般責任保險（包括廚房）
Q: It is rather difficult to apply for the FEHD Hygiene Supervisor course, what can I do?
問︰申請食環署衛生監督課程比較困難，我該怎麼辦？
A: You may look for other associations/organizations in Hong Kong for the Hygiene course. Exam must be completed before using the kitchen.
答︰你可以在香港尋找其他協會/組織的衛生課程。使用廚房前必須完成考試。
Q: What if we urgently need to use the kitchen however there are no hygiene classes available?
問︰如果我們迫切需要使用廚房但未能報讀衛生課程怎麼辦？
A: Cook Beyond may refer you to a hygiene online course You may start using the kitchen once you have applied for the course from us (all other requirements is available).
答︰Cook Beyond 可以向您轉介網上合資格衛生課程。一旦你向我們申請了課程，你就可以開始使用廚房了（所有其他要求都可以）
OTHERS
Q: Can I do Cooking Classes at your premises?
問︰我可以在你們的場所上舉辦烹飪課嗎？
A: Yes, please contact 9727-3317 / 2351-1973 for more details.
答︰可以，如欲了解更多詳情，請致電9727-3317 / 2351-1973。
Q: Any after-services available?
問︰Cook Beyond 會提供那些售後服務？
A：Starting from the year 2022, we will have the following additional services:
-
Provide knowledge base information;
-
Host online/offline sale for suitable members
答︰從 2022 年開始，我們將提供以下附加服務：
1.提供知識庫信息；
2.為合適的會員提供線上/線下銷售渠道